Terms and Conditions for Next Step Community Management Microsoft Teams SMS Campaign

These Terms and Conditions govern the use of SMS messaging services for Next Step Community Management’s campaign conducted through Microsoft Teams. By participating in or utilizing this SMS campaign, you agree to comply with these terms, Microsoft’s Messaging Policy, and all applicable laws and regulations.

1. Brand and Campaign Information

  • Brand Details:
    • Company Name: Next Step Community Management
    • Address: 7010 Soquel Drive, Suite 202, Aptos, CA 95003
    • Contact: info@nextstepcommunities.com
    • Website: https://nextstepcommunities.com/
  • Campaign Purpose: This campaign provides community updates, event reminders, and support via SMS to enhance communication with customers.
  • Automated Messages:

    • Opt-in Message: "Welcome to Next Step Community Management SMS! Reply HELP for info, STOP to opt out. Msg & data rates may apply."
    • Opt-out Message: "You have unsubscribed from Next Step Community Management SMS. You will no longer receive messages. Reply START to rejoin."
      Help Message: "For support, contact Next Step Community Management at info@nextstepcommunities.com or visit https://nextstepcommunities.com/. Reply STOP to opt out."

2. Registration and Compliance

  • Brand Registration: Next Step Community Management is registered with The Campaign Registry (TCR) to ensure compliance with SMS regulations. All provided information (company name, address, contact details) is accurate and will be updated as needed.
  • Campaign Registration: This campaign is registered with TCR and approved by a 10DLC operator for SMS messaging in the United States and Canada.
  • Data Sharing: By participating, you consent to Next Step Community Management sharing campaign and brand details with Microsoft and 10DLC operators for compliance and verification purposes.
  • Privacy Policy: Our SMS practices are governed by our Privacy Policy (https://nextstepcommunities.com/), which details how we collect, use, and protect your data. We do not share mobile opt-in information with third parties for marketing purposes.
  • Terms & Conditions: Full terms are available at https://nextstepcommunities.com/.

3. Consent and Messaging Requirements

  • Opt-in:
    • You must provide express written consent before receiving marketing or promotional SMS messages from Next Step Community Management. Consent is not a condition of purchase.
    • For high-risk campaigns (e.g., promotions, lead generation), a double opt-in process is used to confirm consent.
  • Opt-out:
    • You may opt out at any time by texting "STOP," "END," "CANCEL," "UNSUBSCRIBE," or "QUIT" to the senders number
    • Upon opting out, you will receive a confirmation message, and no further messages will be sent unless you re-opt-in.
  • Help: Text "HELP" to the sending number to receive support contact information and program details.
  • Prohibited Content: Messages will not include unlawful, harassing, defamatory, or restricted content (e.g., related to sex, alcohol, firearms, tobacco, gambling) unless explicitly permitted and compliant with regulations.

4. Compliance and Enforcement

  • Regulatory Compliance: Next Step Community Management complies with the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, TCPA, and other applicable regulations.
  • Noncompliance: Failure to adhere to these terms or messaging regulations may result in suspension of SMS capabilities or fines. Next Step Community Management is not liable for fines resulting from your noncompliance.
  • Monitoring: We reserve the right to monitor SMS usage to ensure compliance with these terms and regulatory standards.

5. Limitations

  • Geographic Scope: SMS services are limited to the United States, Puerto Rico, and Canada. Messages to or from other regions are not supported.
  • Service Scope: This campaign supports conversational person-to-person communications. Marketing or transactional SMS require separate approval.

6. Support

  • Contact: For assistance, contact Next Step Community Management at info@nextstepcommunities.com.

7. Changes to Terms

8. Disclaimer

  • These terms do not constitute legal advice. Consult with legal counsel to ensure compliance with all applicable laws and regulations. Next Step Community Management is not liable for any damage arising from your use of this SMS service.

    Last Updated: May 1, 2025