As our new property managers and feeling a bit nervous about the change I have been pleasantly and happily surprised with the professionalism and quick responses to my questions, especially speaking with Nikka and Autumn. They have been kind and are super knowledgeable, a big help to me!! – Resident Owner Carolyn

As a HOA President, I am grateful for several personnel at Next Step Community Management Team. Especially Gladys, who efficiently manages her time, listens attentively, speaks effectively, initiates action and anticipates obstacles. All her leadership skills greatly assist my decisions in providing clear direction and priorities for our association. This is a high quality management team! – HOA President Karen

I've had the best experience with Next Step both as a board member and as a homeowner. I have received similar feedback from other home owners and board members as well.  Special shout to our property Manager Brandie and her manager Adriana. They are very knowledgeable about the industry, empathetic and fair to home owners, provide good counsel to the board, consistently quick responses for inquiries and transactions and use industry-wide tools and processes. – HOA Board Member Marina

Our HOA recently switched management company to Next Step, while I don't usually like changes, the transition was very smooth, and the new team has picked up things very fast, and very responsive whenever I had a question. Special shoutout to Nikka and Adriana for always quick and patient help! – Resident Owner Liu

I would like to take this opportunity to express my gratitude for the team at Next Step! All of my communications  and correspondence with the Client Service Specialists are responded to in a prompt and professional manner that shows that they are attentive to each situation in a truly caring way. In particular, Paula, has gone above and beyond to address all of our questions and concerns with warmth and understanding. – Resident Owner Brandon

When it comes to community management, I've had my fair share of property managers.  However, Next Step really takes "managing" to a whole new level! Let me address the elephant in the room first!  NO ONE likes changing managers.  It's a pain in the ....  As my property's HOA President, it was my job to interview and work directly with a new management company. If you're like I was:  Unhappy with the manager you have now; MAKE THE SWITCH!  You'll be happy you did. The team at Next Step came in, assessed our property, was transparent up front on costs, and made the transition from our previous manager very smooth!  And that wasn't an easy task, believe me! Gladys is our assigned manager, and she takes her job very seriously.  There's no excuses, just great work!  If she promises something will get done by a certain date, it's DONE!  And the best part?  She actually WALKS the property, and informs the Board of any items we may have missed.  In addition to Gladys, the whole team is incredible to work with.  They really ARE your partner in managing your property! – HOA President James